Terms & Conditions

Rachel Starling Counselling
Website: www.rachelstarlingcounselling.co.uk

Last Updated: 30/5/26

Introduction

These Terms and Conditions govern the use of this website.

By accessing this website, you agree to these terms. If you do not agree, please discontinue use of the website.

About This Website

This website provides information about counselling services offered by Rachel Starling Counselling.

Information on this website is intended for general information purposes only and should not be considered medical, psychological, legal, or professional advice.

Professional Membership

Rachel Starling is a member of the British Association for Counselling and Psychotherapy (BACP) and works in accordance with its Ethical Framework.

Website Content

All content on this website, including text, graphics, branding, downloadable resources, and logos, remains the intellectual property of Rachel Starling Counselling unless otherwise stated.

Content may not be copied, reproduced, distributed, or republished without written permission.

Accuracy of Information

Reasonable efforts are made to ensure website information is accurate and up to date.

However, no guarantee is given that all information is complete, accurate, or current at all times.

External Links

This website may contain links to third-party websites.

Rachel Starling Counselling is not responsible for the content, privacy practices, or availability of external websites.

Users access external websites at their own discretion.

Enquiries and Contact

Submitting an enquiry through the website does not create a counselling relationship.

A counselling relationship begins only after appropriate assessment, agreement, and confirmation of services.

Availability of Services

Counselling services are subject to availability.

Rachel Starling Counselling reserves the right to decline or discontinue services where appropriate and in line with professional and ethical responsibilities.

Online Services

Where online counselling is offered, clients are responsible for:

• Having suitable internet access

• Using a private and confidential space

• Protecting their own devices and login information

Further details will be provided within counselling agreements and consent documents.

Limitation of Liability

To the extent permitted by law, Rachel Starling Counselling accepts no responsibility for:

• Loss arising from reliance on website information

• Technical interruptions or website downtime

• Third-party website content

Nothing in these terms excludes liability where exclusion would be unlawful.

Changes to the Website

Rachel Starling Counselling may update, amend, suspend, or remove website content without notice.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

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Cookie Policy

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Cookies are small text files stored on your device when you visit a website.

They help websites function properly, improve user experience, and provide information about how visitors use the site.

How Cookies Are Used

Rachel Starling Counselling may use cookies to:

• Ensure the website functions correctly

• Improve website performance and usability

• Understand how visitors interact with the website

• Support website security

• Monitor website traffic and visitor behaviour

Cookies do not typically identify you personally.

Types of Cookies That May Be Used

Essential Cookies

These cookies are necessary for the website to operate correctly.

Without them, certain website features may not function properly.

Analytics Cookies

These cookies help understand:

• Which pages are visited most often

• How visitors navigate the website

• General website performance

If analytics services such as Google Analytics are used, information is collected in an aggregated form and is not intended to identify individual visitors.

Functional Cookies

These cookies remember choices you make, helping improve your experience on future visits.

Managing Cookies

You can control and delete cookies through your browser settings.

Most browsers allow you to:

• View stored cookies

• Delete cookies

• Block all cookies

• Block specific cookies

Please note that disabling some cookies may affect website functionality.

Third-Party Services

The website may use third-party services such as:

• Website hosting providers

• Analytics providers

• Embedded content providers

These services may place their own cookies in accordance with their own privacy policies.

Changes to This Cookie Policy

This Cookie Policy may be updated from time to time.

The most current version will always be available on this website.

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Website disclaimer

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The content on this website is provided for general information and educational purposes only.

While reasonable efforts are made to keep information accurate and up to date, no guarantees are given regarding completeness, accuracy, reliability, or suitability.

No Therapeutic Relationship

Visiting this website, reading its content, downloading resources, or submitting an enquiry does not create a counselling relationship.

A counselling relationship begins only after an assessment process, mutual agreement, and confirmation of counselling services.

Not Medical or Emergency Advice

Information on this website should not be considered:

• Medical advice

• Psychiatric advice

• Crisis intervention

• Emergency support

• Legal advice

If you are experiencing a medical emergency or are concerned about your immediate safety, contact appropriate emergency services.

In the UK:

• NHS 111

• Emergency Services (999)

• Samaritans – 116 123

Personal Responsibility

Any decisions made based on information provided on this website are your own responsibility.

Website content is intended to support understanding and awareness and should not replace professional assessment or advice tailored to your circumstances.

External Links

Links to third-party websites are provided for convenience only.

Rachel Starling Counselling has no control over the content, availability, or privacy practices of external websites and accepts no responsibility for them.

Website Availability

Every effort is made to maintain website access and functionality.

However, Rachel Starling Counselling cannot guarantee uninterrupted access and accepts no responsibility for temporary outages, technical issues, or website errors.

Professional Membership

Rachel Starling is a member of the British Association for Counselling and Psychotherapy (BACP) and works in accordance with its Ethical Framework.

Copyright

Unless otherwise stated, all website content is the property of Rachel Starling Counselling.

Content may not be reproduced, copied, distributed, or used commercially without written permission.

Changes to This Disclaimer

Rachel Starling Counselling may update this Disclaimer at any time without notice.

The latest version will always be available on the website.

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Rachel Starling Counselling
Website: www.rachelstarlingcounselling.co.uk
Email: rachelstarlingcounselling@gmail.com